Return Tracking
Send Faslet your return data
In order to process and analyze your return data we need to collect and process it. We can do this in two ways:
Direct integration
We provide direct integration with some return platforms:
These can be configured in the App Marketplace in the Faslet Partner Portal.
If you use one of the above, please get in touch with your Faslet representative.
Returnless connection options
Returnless currently supports two connection paths with Faslet:
- Manual API key setup in the Faslet Partner Portal.
- App installation started in Returnless and completed in the Faslet Partner Portal.
See the dedicated Returnless page for both setup options.
API connection
Please see our dedicated API Documentation for more information.
note
No sensitive customer data is stored or gathered by Faslet. Please redact any customer data before sending it.
Return reasons
| Reason | Value |
|---|---|
| Too big | 1 |
| Too small | 2 |
| Product is damaged | 3 |
| Product isn’t as expected | 4 |
| Wrong article/ size | 5 |
| Color isn’t as expected | 6 |
| Quality isn’t as expected | 7 |
| Other reason | 8 |
| Multiple sizes ordered | 9 |
Help
In case of any questions, please don’t hesitate to contact us on support@faslet.me